FAQs

Our pieces are handcrafted in our Jaipur workshop and inspected by our New York team before dispatch.

Our collections include solid 925 sterling silver and natural gemstones. Read the individual product description for the materials, stone, and measurements of the piece you are choosing. Natural stones and hand finishing mean small variations are part of each piece’s character.

Use the ring size guide and select your size on the product page. Email us if you are between sizes or want advice for a wider band.

Made to order · Ships in 7–10 business days. Carrier transit time is additional. We will email tracking when your piece leaves New York. See our shipping policy for details.

Standard US shipping is free on orders of $99 or more. Other shipping charges and available services are shown at checkout before payment.

Select your country and enter your address at checkout to see available services. Availability depends on the destination and order. Duties or import taxes not collected at checkout may be payable on arrival.

Email us immediately with your order number, preferably within 24 hours and before crafting or dispatch. Once work has started, changes may not be possible. Eligible pieces can still be returned after delivery.

If Shop Pay Installments or another installment option is available for your order, you can review it at checkout. Availability and eligibility are determined by the payment provider; review its payment schedule and terms before choosing.

Yes. Standard catalog designs, including a listed ring size made after you order, are eligible for our 30-day return policy when unworn, in original condition, and in original packaging. Personalized or bespoke commissions are excluded only when disclosed before checkout. See the full return conditions.

We provide a prepaid USPS label for eligible US returns. If you are returning from another country, contact us first for instructions and shipping arrangements.

Exchanges for another size of the same ring are free. Email your order number and preferred size within 30 days of delivery. We will confirm availability and the replacement timeline.

We process approved refunds within five business days after receiving and inspecting the return. Your bank or payment provider may take another 3–7 business days to show the credit.

Email us promptly, ideally within seven days, with your order number and photos of the item and packaging. We will arrange an appropriate remedy at no cost to you. This reporting request does not limit your consumer rights or lifetime craftsmanship coverage.

Craftsmanship defects are covered for life, with no charge for a covered repair itself. Accidental damage, loss, and normal wear are excluded. Shipping for lifetime service is paid by the buyer. Read the full guarantee, including the individually assessed store-credit buyback.

Gently wipe with a soft cloth, store separately in a dry place, and avoid harsh chemicals, perfume, and prolonged water exposure. Remove before swimming, showering, or activities that could damage a setting. Contact us for care advice for your specific stone.