FAQs

Welcome to the Ambra Jewels FAQ page. Here you will find answers to the most common questions about our pieces, shipping, and policies.

About the Pieces

What kind of jewelry does Ambra Jewels offer?
We specialize in handcrafted jewelry made from solid 925 sterling silver, often paired with carefully sourced natural gemstones. Our collection includes rings, necklaces, earrings, bracelets, and one of a kind pieces.

Where is your jewelry made?
Every piece is designed in New York & handcrafted in our workshop in Jaipur, India by third generation silversmiths.

Is the silver real?
Yes. We use solid 925 sterling silver which is the international standard for fine silver jewelry. This is 92.5 percent pure silver alloyed with copper for durability.

Shipping

Where do you ship from?
All US orders ship from our New York City.

How long does shipping take?
Standard shipping takes 5 to 10 business days after dispatch. Express shipping takes 2 to 3 business days after dispatch. Orders usually dispatch within 2 business days. Personalized or made to order pieces may take an additional 7 to 14 days for crafting before dispatch.

Is shipping free?
Yes, standard shipping is free on all US orders over $150+. Orders under $150 ship for a flat fee shown at checkout.

Do you charge sales tax?
US sales tax is calculated at checkout based on your shipping address and the current rates for your state.

Do you ship internationally?
We currently ship to select international destinations. Rates and delivery times are shown at checkout. International customers are responsible for any duties or import fees.

Returns and Exchanges

What is your return policy?
We offer 30 day returns from the delivery date for unworn items in original packaging. Email us within 30 days and we will send you a prepaid return label.

Do I have to pay return shipping?
No, we cover return shipping for US customers with a prepaid USPS label.

Can I exchange for a different size?
Yes, ring size exchanges are free. Reply to your return confirmation email and we hold your replacement until your return arrives.

Care and Guarantee

What is the Lifetime Guarantee?
Every Ambra piece is covered for life against craftsmanship defects. See our Lifetime Guarantee page for details.

How do I clean my jewelry?
Use a soft cloth and warm water for routine cleaning. Avoid harsh chemicals, perfumes, and prolonged water exposure. Remove jewelry before swimming, showering, and sleeping.