We want you to love what you ordered. If a piece is not the right fit you have 30 days from the delivery date to return it for a refund or exchange.

Eligibility

• Item must be unworn and in original condition.
• Item must be in the original packaging including any protective sleeves or boxes.
• Personalized or made to order custom commissions are non-returnable. This will be noted on the product page before checkout.

How to Return

1. Email hello@ambrajewels.com within 30 days of delivery with your order number and the item you want to return.
2. We will reply with a prepaid USPS return label within one business day.
3. Pack the item securely in its original packaging and drop it off at any USPS location.
4. Once we receive and inspect the return at our NYC fulfillment center we process your refund within 5 business days.

Refund Method

Refunds are issued to the original payment method. Bank processing can take an additional 3 to 7 business days to appear on your statement.

Exchanges

If you want a different size of the same ring we exchange free of charge. Reply to the same email thread once your original return is shipped and we hold your replacement until your return arrives.

Damaged or Defective Items

If your item arrives damaged or has a craftsmanship defect please email us within 7 days with photos. We will repair or replace the item at no cost to you under the Ambra Lifetime Guarantee. Standard wear and tear is not considered a defect.

Late or Missing Refunds

If more than 10 business days have passed since we confirmed your refund and you have not received it please email us so we can follow up with the payment processor.

Contact

For any return or exchange question email hello@ambrajewels.com. We respond within one business day Monday through Friday Eastern Time.