Shipping Policy

Every piece ships from New York

Every Ambra ring, pendant, and earring is handcrafted in our Jaipur workshop and inspected at our New York fulfillment center before it reaches you. You are not buying from a warehouse. You are buying something made by hand, checked by our team, and shipped from New York directly to your door.

Delivery Timeframes

Standard US Shipping — Free on orders over $150

14–16 business days from order date.

Your piece moves through three stages after you order:

Stage	What happens	Time
Jaipur workshop	Handcrafted, quality inspected, packaged	5–7 business days
New York fulfillment	Received, inspected, prepared for dispatch	3–5 business days
US delivery	Shipped with full tracking to your door	3–5 business days

One-of-a-Kind and Made-to-Order Pieces

Some Ambra pieces are made specifically for your order. These may require an additional 7–10 business days in our Jaipur workshop before the standard timeline begins. If your piece falls into this category, we will confirm your full timeline by email within 24 hours of your order.

Free Shipping

Standard shipping is complimentary on all US orders over $150.

Orders under $150 carry a flat shipping fee of $6.95.

Tracking Your Order

You will receive a tracking number by email once your order leaves our New York fulfillment center. This typically happens 8–12 business days after your order date.

If you have not received a tracking email within 14 business days, please contact us at hello@ambrajewels.com and we will investigate immediately.

Why Does It Take This Long?

We are asked this often, and we think it deserves an honest answer.

Most of our pieces are not sitting in a warehouse waiting to be picked and packed. They are made in our Jaipur workshop — shaped, set, polished, and inspected by the same silversmiths who have practiced this craft for decades. Then they travel to New York, where our team inspects each piece a second time before it ships to you.

That process takes time. We think it is worth it. Every customer who has held an Ambra piece tends to agree.

If you need a piece by a specific date, please contact us before ordering at hello@ambrajewels.com. We will do our best to accommodate.

International Shipping

At this time, Ambra Jewels ships within the United States only.

We are working to expand international shipping in the near future. If you are outside the US and would like to be notified when international shipping becomes available, please email us at hello@ambrajewels.com.

Lost or Delayed Orders

If your order has not arrived within 20 business days of your order date, please contact us at hello@ambrajewels.com with your order number. We will trace the shipment and make it right — whether that means locating the package or sending a replacement.

We stand behind every piece we ship.

Damaged on Arrival

If your piece arrives damaged, please photograph the packaging and the piece and email us within 48 hours of delivery at hello@ambrajewels.com. We will arrange a replacement or full refund immediately. No lengthy process, no back-and-forth.

Order Changes and Cancellations

Orders can be changed or cancelled within 24 hours of placement, before your piece enters the crafting stage.

To request a change or cancellation, email hello@ambrajewels.com with your order number in the subject line. After 24 hours, your piece has begun its crafting journey and changes may not be possible.